The kind of phone system you have for internal company communication is essential in making you have smooth business operation. Various factors should be considered when choosing the kind of system to install. You should consider both your current capacity and plans. Including only what you have currently might turn out to be expensive in the long-term. After a few years or even months your whole system requires an overhaul.
Similarly, your system can give you problems and give you unnecessary costs if you overestimate future prospects. The right system is found in getting the right balance for your company and one that is within your budget.
Current factors to consider include the number of employees you cater for, the kind of internet and hardware connections you have, how much your budget can accommodate, the phone system expenditure and how much you or your staff understand the technology.
Prospective factors include how many employees you want to add in the next five years, how much business growth your project, the call volume you intend to get or capture especially for a contact centers. Note all these factors and write what you want before you make a purchase and contact a service provider.
You should also carry out research on the phone system available to know what is suitable for both your current and future needs. The most common include the VoIP, PBX and Key phone systems. PBX known as Private Branch Exchange system in full are systems suitable for an employee capacity of more than 50. They allow one to customize the system to get a unified messaging service and are highly advanced. Maintenance costs tend to be high hence should be factored in the overall purchase cost.
Key systems are simple and applicable for small upcoming enterprise that has all its employees in one place. It works effectively with a small number of 30 and uses routing technology using the PTSN. It resembles a typical office system and though quite basic is highly effective for internal communications only.
VoIP, which is the most popular of the three, uses an internet connection to place and route calls. It is cheap and effective and can manage a huge number of employees. The only thing is that you have to ensure you constantly have sufficient bandwidth to support the system.
Large companies can use a mix of two of the above systems, each with its own area of operation. For instance, one can be used for management and another for routing calls both in the company and outside.
Similarly, your system can give you problems and give you unnecessary costs if you overestimate future prospects. The right system is found in getting the right balance for your company and one that is within your budget.
Current factors to consider include the number of employees you cater for, the kind of internet and hardware connections you have, how much your budget can accommodate, the phone system expenditure and how much you or your staff understand the technology.
Prospective factors include how many employees you want to add in the next five years, how much business growth your project, the call volume you intend to get or capture especially for a contact centers. Note all these factors and write what you want before you make a purchase and contact a service provider.
You should also carry out research on the phone system available to know what is suitable for both your current and future needs. The most common include the VoIP, PBX and Key phone systems. PBX known as Private Branch Exchange system in full are systems suitable for an employee capacity of more than 50. They allow one to customize the system to get a unified messaging service and are highly advanced. Maintenance costs tend to be high hence should be factored in the overall purchase cost.
Key systems are simple and applicable for small upcoming enterprise that has all its employees in one place. It works effectively with a small number of 30 and uses routing technology using the PTSN. It resembles a typical office system and though quite basic is highly effective for internal communications only.
VoIP, which is the most popular of the three, uses an internet connection to place and route calls. It is cheap and effective and can manage a huge number of employees. The only thing is that you have to ensure you constantly have sufficient bandwidth to support the system.
Large companies can use a mix of two of the above systems, each with its own area of operation. For instance, one can be used for management and another for routing calls both in the company and outside.
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