New businesses, like yours, which are in the growth mode and are looking to invest money in a professional business phone system having intercom, paging, music-on-hold, speed dialing, multi-line capability, voice-mail boxes, auto-attendant, customized company greetings and so on.
Your business is attracting new customers, phone lines are constantly busy, you need to add more lines from the telephone company, you need to shed off your old two-line phones for a full featured phone system.
It will be surprising to note what some small business owners think that by getting a multi-line business phone system, they will automatically get the hunting features allowing them to receive more calls. If Line 1 is busy, it will automatically go to Line 2 , Line 3 , Line 4 and so on. They do not realize that a business phone system only extends the functionality of your 2 Line or 4 Line phone. If you have a 2 Line or 4 Line phone, you also need 2 or 4 Lines from the phone company to have multi-line call hunting.
A business phone system will NOT magically give you unlimited lines with hunting capability. You will still need to order as many lines from your friendly neighborhood phone company.
What are the key features that drive you to choose an IP PBX System and not the traditional phone system?
Here are a few :
- Why, it's VOIP! Voice over internet technology.
- It's state-of-the-art technology, the latest and the greatest
- VOIP means Free Long Distance, free calling, lower bills.
- The IP PBX phone system is in expensive
- VOIP phone lines are cheap
- I can set it up myself. It connects into the same network as my computers. No additional cabling required.
- I can program the system myself with easy web interface and menu selection
- the system has unlimited expansion capability. No more expensive upgrades. Just buy new handsets/phones and hook them up.
- I can move my phone around and swap with other phones in the office easily, and make admin changes to users and mailboxes
- I can take my phone out of the office and simply connect it to any internet connection across the world and use it as if I was still in the office. Wow, I can be a remote worker. Telecommute.
That's a great feature list. No doubt.
Now lets look closely at each one of them...
Residential VOIP phone service may be cheap when you calculate the cost of all the features bundled into one low price. But when it comes to business VOIP, I beg to differ. Consider this, a good business VOIP service will cost you between $22.95 - $32.95 per month. If you need more than 3 channels for simultaneous outgoing calls ( called multi-line or hunt group in traditional telephony terms ) you may as well opt for a dedicated broadband access which will cost you around $59.95 a month ...remember this is a business account and you will pay a premium for the better grade of service and support.
Taking the lowest figures you will end up spending $128.8 for a 3 channel VOIP trunk. And this works out to minimum $43 per line. Compare this with your friendly neighborhood landline provider with the features that both offer and then make an informed decision.
And talking about features...what features do you really need for any business multiline? If you are going to invest in a business pbx system, then all you need is Caller ID display and Voicemail service. Thats all!
Don't buy VOIP just because of the hype. Remember, when you buy VOIP, you are also relying on the broadband service provider. Whereas, in case of landlines, there is a direct copper wire circuit connecting you directly and exclusively to the telephone company's switching network.
And there are deals being offered by landline providers, to match those offered by VOIP service providers.
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