The recent world-wide down turn is forcing individuals, corporations and companies to look at ways of cutting costs. One way of doing this is to find a suitable and alternative way to make phone calls. Whether personal or business, options are now available using voice over the internet protocol or VOIP.
To a large extent, people have already incorporated the use of VOIP without actually realizing. Many millions of Individuals use MSN and Yahoo as an everyday routine of life. The once text only service now has incorporated a voice and web cam facility making it possible to talk to people anywhere in the world for free. Businesses use Skype to make conference calls often involving conversations with more than two people. Although established within the psyche of most people, many however fail to realize that the use of a landlines can now be made redundant altogether.
The above describes the use of applications which allow PC to PC calls to take place. However, new technology has allowed the PC to telephone, a landline and/or a mobile. Most people's concerns with this would be three fold:
1. Having to always switch on the computer
2. Quality of phone call
3. Set up expense
Skype address all three options. Although each adopts a different approach, it is certainly now possible to make a phone call via the PC, without having to switch the computer on, and by using your existing handset. The quality of the phone call is as good if not better, and the set up expense although constitutes an additional outlay, is relatively inexpensive and ultimately does away with the expensive land line altogether. The rates for making phone calls are considerably cheaper than the land line, thus cutting costs at a time when most people will need to.
It is no surprise to learn that consumers are turning to VOIP at a greater rate each year and the data shows that 1 out of 12 households at least in Canada have turned to VOIP which indicates a trend which is unlikely to reverse.
Friday, June 26, 2009
Sunday, April 26, 2009
MagicJack a substitute for basic phone
If you are sick and tired of monthly reoccurring phone bills, there is something that you can do to put an end to it. You can purchase the Magic Jack. This simple devise plugs into your computer and has a regular phone jack on the end of it. All you do is plug the phone cord into your Magic Jack phone jack slot and you are all set. You will be able to get unlimited phone calls that are run through your computer. You will not receive those ridiculous phone bills month after month. Instead, you will simply pay a one time fee for the entire year. If you choose you can save even more money by paying for the Magic Jack a few years up front.
When you get your Magic Jack you will just plug it into your computer and go through a simple set up process which should pull up immediately after plugging in the Magic Jack. This is when you will receive your phone number. You will be able to send and receive phone calls for free from this point on. The Magic Jack also gives you caller ID, 3 way calling, voice mail, and call waiting. You get all of this and more for an affordable cost for an entire year. As stated above, you can save even more money by paying for several years worth of service in advance.
The Magic Jack will work with a regular corded phone or a cordless phone. When you are talking on your phone as it is plugged into the Magic Jack, you can't tell the difference. Your conversations are still clear. You can hear the person you are talking to and they can hear you, just as if you were on a normal land line.
The Magic Jack is a great invention that everyone should learn more about. It's amazing to think that you can get everything from such a little piece of equipment and one low yearly price that most people pay high monthly bills for. If you are looking for options and a way to lower your bills, you should really think about getting the Magic Jack. You will be glad that you did since you will be able to get all of the same service for hundreds or thousands of dollars less than you are used to paying for a normal land line, sometimes with even less features. I am so glad that I have a Magic Jack and I would recommend it to anyone.
When you get your Magic Jack you will just plug it into your computer and go through a simple set up process which should pull up immediately after plugging in the Magic Jack. This is when you will receive your phone number. You will be able to send and receive phone calls for free from this point on. The Magic Jack also gives you caller ID, 3 way calling, voice mail, and call waiting. You get all of this and more for an affordable cost for an entire year. As stated above, you can save even more money by paying for several years worth of service in advance.
The Magic Jack will work with a regular corded phone or a cordless phone. When you are talking on your phone as it is plugged into the Magic Jack, you can't tell the difference. Your conversations are still clear. You can hear the person you are talking to and they can hear you, just as if you were on a normal land line.
The Magic Jack is a great invention that everyone should learn more about. It's amazing to think that you can get everything from such a little piece of equipment and one low yearly price that most people pay high monthly bills for. If you are looking for options and a way to lower your bills, you should really think about getting the Magic Jack. You will be glad that you did since you will be able to get all of the same service for hundreds or thousands of dollars less than you are used to paying for a normal land line, sometimes with even less features. I am so glad that I have a Magic Jack and I would recommend it to anyone.
Thursday, March 5, 2009
Don't Buy VOIP Just For the Hype
New businesses, like yours, which are in the growth mode and are looking to invest money in a professional business phone system having intercom, paging, music-on-hold, speed dialing, multi-line capability, voice-mail boxes, auto-attendant, customized company greetings and so on.
Your business is attracting new customers, phone lines are constantly busy, you need to add more lines from the telephone company, you need to shed off your old two-line phones for a full featured phone system.
It will be surprising to note what some small business owners think that by getting a multi-line business phone system, they will automatically get the hunting features allowing them to receive more calls. If Line 1 is busy, it will automatically go to Line 2 , Line 3 , Line 4 and so on. They do not realize that a business phone system only extends the functionality of your 2 Line or 4 Line phone. If you have a 2 Line or 4 Line phone, you also need 2 or 4 Lines from the phone company to have multi-line call hunting.
A business phone system will NOT magically give you unlimited lines with hunting capability. You will still need to order as many lines from your friendly neighborhood phone company.
What are the key features that drive you to choose an IP PBX System and not the traditional phone system?
Here are a few :
- Why, it's VOIP! Voice over internet technology.
- It's state-of-the-art technology, the latest and the greatest
- VOIP means Free Long Distance, free calling, lower bills.
- The IP PBX phone system is in expensive
- VOIP phone lines are cheap
- I can set it up myself. It connects into the same network as my computers. No additional cabling required.
- I can program the system myself with easy web interface and menu selection
- the system has unlimited expansion capability. No more expensive upgrades. Just buy new handsets/phones and hook them up.
- I can move my phone around and swap with other phones in the office easily, and make admin changes to users and mailboxes
- I can take my phone out of the office and simply connect it to any internet connection across the world and use it as if I was still in the office. Wow, I can be a remote worker. Telecommute.
That's a great feature list. No doubt.
Now lets look closely at each one of them...
Residential VOIP phone service may be cheap when you calculate the cost of all the features bundled into one low price. But when it comes to business VOIP, I beg to differ. Consider this, a good business VOIP service will cost you between $22.95 - $32.95 per month. If you need more than 3 channels for simultaneous outgoing calls ( called multi-line or hunt group in traditional telephony terms ) you may as well opt for a dedicated broadband access which will cost you around $59.95 a month ...remember this is a business account and you will pay a premium for the better grade of service and support.
Taking the lowest figures you will end up spending $128.8 for a 3 channel VOIP trunk. And this works out to minimum $43 per line. Compare this with your friendly neighborhood landline provider with the features that both offer and then make an informed decision.
And talking about features...what features do you really need for any business multiline? If you are going to invest in a business pbx system, then all you need is Caller ID display and Voicemail service. Thats all!
Don't buy VOIP just because of the hype. Remember, when you buy VOIP, you are also relying on the broadband service provider. Whereas, in case of landlines, there is a direct copper wire circuit connecting you directly and exclusively to the telephone company's switching network.
And there are deals being offered by landline providers, to match those offered by VOIP service providers.
Your business is attracting new customers, phone lines are constantly busy, you need to add more lines from the telephone company, you need to shed off your old two-line phones for a full featured phone system.
It will be surprising to note what some small business owners think that by getting a multi-line business phone system, they will automatically get the hunting features allowing them to receive more calls. If Line 1 is busy, it will automatically go to Line 2 , Line 3 , Line 4 and so on. They do not realize that a business phone system only extends the functionality of your 2 Line or 4 Line phone. If you have a 2 Line or 4 Line phone, you also need 2 or 4 Lines from the phone company to have multi-line call hunting.
A business phone system will NOT magically give you unlimited lines with hunting capability. You will still need to order as many lines from your friendly neighborhood phone company.
What are the key features that drive you to choose an IP PBX System and not the traditional phone system?
Here are a few :
- Why, it's VOIP! Voice over internet technology.
- It's state-of-the-art technology, the latest and the greatest
- VOIP means Free Long Distance, free calling, lower bills.
- The IP PBX phone system is in expensive
- VOIP phone lines are cheap
- I can set it up myself. It connects into the same network as my computers. No additional cabling required.
- I can program the system myself with easy web interface and menu selection
- the system has unlimited expansion capability. No more expensive upgrades. Just buy new handsets/phones and hook them up.
- I can move my phone around and swap with other phones in the office easily, and make admin changes to users and mailboxes
- I can take my phone out of the office and simply connect it to any internet connection across the world and use it as if I was still in the office. Wow, I can be a remote worker. Telecommute.
That's a great feature list. No doubt.
Now lets look closely at each one of them...
Residential VOIP phone service may be cheap when you calculate the cost of all the features bundled into one low price. But when it comes to business VOIP, I beg to differ. Consider this, a good business VOIP service will cost you between $22.95 - $32.95 per month. If you need more than 3 channels for simultaneous outgoing calls ( called multi-line or hunt group in traditional telephony terms ) you may as well opt for a dedicated broadband access which will cost you around $59.95 a month ...remember this is a business account and you will pay a premium for the better grade of service and support.
Taking the lowest figures you will end up spending $128.8 for a 3 channel VOIP trunk. And this works out to minimum $43 per line. Compare this with your friendly neighborhood landline provider with the features that both offer and then make an informed decision.
And talking about features...what features do you really need for any business multiline? If you are going to invest in a business pbx system, then all you need is Caller ID display and Voicemail service. Thats all!
Don't buy VOIP just because of the hype. Remember, when you buy VOIP, you are also relying on the broadband service provider. Whereas, in case of landlines, there is a direct copper wire circuit connecting you directly and exclusively to the telephone company's switching network.
And there are deals being offered by landline providers, to match those offered by VOIP service providers.
Wednesday, March 4, 2009
The Inner Workings of a VOIP Video Phone
A VOIP video phone utilizes the latest in communication technology using your broadband internet connection. You can stay in touch with friends, family and colleagues anywhere around the world and can even talk to them face-to-face in real time through the video display screen. But before going through the inner workings of this new technology, you must first understand some basic information about a video phone.
What is VOIP?
VOIP stands for Voice over Internet Protocol, a technology that is used to send digitized voice and video signals through the Internet. Using advanced communication protocols such as SIP (Session Initiation Protocol), H.323 or other proprietary systems, one can call or have videoconferencing with another person using the same technology from across the globe. Using the necessary hardware for your computer like a webcam, headset and VOIP software, you can communicate with audio and video signals over the internet. With a VOIP video phone, you can directly connect to the internet and make video calls.
How does VOIP transmit voice or video signals?
The webcam and microphone captures your voice and video images and converts them into digital signals. These digitized signals are then sent through the internet through your VOIP provider software. The signals are then received by the person you are calling, as long as they are using the same VOIP software at their end. However, with a video phone, you can do away with the webcam or even a PC and connect directly to the Internet and start video phoning.
What is a VOIP video phone?
A VOIP video phone is different from ordinary or standard telephones as they can connect directly to the Internet through a built-in Ethernet port. They can communicate directly through the Internet gateway to other computers or through another VOIP phone. There is no need to use a computer for video phoning and all you need is a broadband or DSL internet connection. You can bring the video phone anywhere around the world and still make video calls back to your family, friends or business associates just by connecting to the Internet.
What are VOIP video phone features?
With several players slowly emerging and taking advantage of this new technology, more and more models of video phones using the latest technologies are coming out in the market. If you are planning to ride the wave of the future and get yourself a video phone, check out the following basic features that your new phone should have:
- 7-inch Digital Color Screen with high resolution
- A video output so you can connect a larger LCD screen
- High quality video imagery
- When not in use, the phone can serve as a digital photo frame.
- Can be used with multiple languages
- Has a USB port so you can download and upload pictures, music and video
- Can receive video mails
- Can receive video greetings
- Cordless or wireless
Sooner or later, all households will have a video phone as a standard fixture in the home. Scenes that we can only see in sci-fi movies are now coming to pass. So get hold of a VOIP video phone right and be part of the future - today.
What is VOIP?
VOIP stands for Voice over Internet Protocol, a technology that is used to send digitized voice and video signals through the Internet. Using advanced communication protocols such as SIP (Session Initiation Protocol), H.323 or other proprietary systems, one can call or have videoconferencing with another person using the same technology from across the globe. Using the necessary hardware for your computer like a webcam, headset and VOIP software, you can communicate with audio and video signals over the internet. With a VOIP video phone, you can directly connect to the internet and make video calls.
How does VOIP transmit voice or video signals?
The webcam and microphone captures your voice and video images and converts them into digital signals. These digitized signals are then sent through the internet through your VOIP provider software. The signals are then received by the person you are calling, as long as they are using the same VOIP software at their end. However, with a video phone, you can do away with the webcam or even a PC and connect directly to the Internet and start video phoning.
What is a VOIP video phone?
A VOIP video phone is different from ordinary or standard telephones as they can connect directly to the Internet through a built-in Ethernet port. They can communicate directly through the Internet gateway to other computers or through another VOIP phone. There is no need to use a computer for video phoning and all you need is a broadband or DSL internet connection. You can bring the video phone anywhere around the world and still make video calls back to your family, friends or business associates just by connecting to the Internet.
What are VOIP video phone features?
With several players slowly emerging and taking advantage of this new technology, more and more models of video phones using the latest technologies are coming out in the market. If you are planning to ride the wave of the future and get yourself a video phone, check out the following basic features that your new phone should have:
- 7-inch Digital Color Screen with high resolution
- A video output so you can connect a larger LCD screen
- High quality video imagery
- When not in use, the phone can serve as a digital photo frame.
- Can be used with multiple languages
- Has a USB port so you can download and upload pictures, music and video
- Can receive video mails
- Can receive video greetings
- Cordless or wireless
Sooner or later, all households will have a video phone as a standard fixture in the home. Scenes that we can only see in sci-fi movies are now coming to pass. So get hold of a VOIP video phone right and be part of the future - today.
Friday, February 27, 2009
Disadvantages of Voice Over IP
Even though the VOIP technology is being considered technological due to its products and services, it ends up having its cons on the other side of the IP networks. These are some of the main reasons why although VOIP being supported technologically it is still yet to cop up with the market and therefore not a frequently used tool of communication amongst people.
Here are some of the Disadvantages of VOIP Compared to IP
- Due to the IP addresses originally made and designed specifically for the transfer of data and no consideration was put forward to include the real-transportation of voice packets therefore VOIP experiencing problems when trying to run on such networks.
- Delay in Network:- This delays in IP networks occur due to the nature of data communication whereby insufficient bandwidth may end up being a problem to VOIP especially when the traffic on the network is congested and heavy. This also occurs when there is a continuous struggle between voice and data packets.
- Delay Jitters:-These are variations that occur in the delay of packets in the network. There is always a possibility that when two packets send from the same source towards the same destination may end up taking different routes through the network, this normally happens in packet-based networks because the packets are normally routed through the network independently, therefore, two packets between the same source and destination may experience two different processing delays and different congestion occurrences in the network therefore resulting to a variation in the overall delay experienced by the packets.
- The Cost:-Usually, the major disadvantage of a new product, item or technology in the market is always the initial cost. Therefore, wire line communication is definitely very cost effective due to almost all the R&D having been completed in the area, infrastructures are already built, and the public is basically used to using the initial type of media. To use VOIP more often, you will have to incur major costly changes and for stronger and more reliable networks, you will have to build a better bandwidth and a better Quality of Standards Compliance, new products and services will have to be developed.
- Due to the data travelling across the internet, there is a great potential of drop outs which are just similar to what happens with cell phones thus affecting the quality of the voice.
- Due to the architecture of some of the services of VOIP solutions, it becomes a requirement that both the communicators should subscribe to this service in order for the communication to be complete. In cases where it is dealing with the software it entails for the software program to be installed on both ends to enjoy the services.
- By the virtue that VOIP requires a live internet connection, it can easily be affected by a power/electricity failure therefore hindering the communication.
- Another major drawback is when it comes to the 911 emergency service, unlike the traditional telephone it becomes very difficult to locate the exact location of an IP address with a geographical certainty.
Here are some of the Disadvantages of VOIP Compared to IP
- Due to the IP addresses originally made and designed specifically for the transfer of data and no consideration was put forward to include the real-transportation of voice packets therefore VOIP experiencing problems when trying to run on such networks.
- Delay in Network:- This delays in IP networks occur due to the nature of data communication whereby insufficient bandwidth may end up being a problem to VOIP especially when the traffic on the network is congested and heavy. This also occurs when there is a continuous struggle between voice and data packets.
- Delay Jitters:-These are variations that occur in the delay of packets in the network. There is always a possibility that when two packets send from the same source towards the same destination may end up taking different routes through the network, this normally happens in packet-based networks because the packets are normally routed through the network independently, therefore, two packets between the same source and destination may experience two different processing delays and different congestion occurrences in the network therefore resulting to a variation in the overall delay experienced by the packets.
- The Cost:-Usually, the major disadvantage of a new product, item or technology in the market is always the initial cost. Therefore, wire line communication is definitely very cost effective due to almost all the R&D having been completed in the area, infrastructures are already built, and the public is basically used to using the initial type of media. To use VOIP more often, you will have to incur major costly changes and for stronger and more reliable networks, you will have to build a better bandwidth and a better Quality of Standards Compliance, new products and services will have to be developed.
- Due to the data travelling across the internet, there is a great potential of drop outs which are just similar to what happens with cell phones thus affecting the quality of the voice.
- Due to the architecture of some of the services of VOIP solutions, it becomes a requirement that both the communicators should subscribe to this service in order for the communication to be complete. In cases where it is dealing with the software it entails for the software program to be installed on both ends to enjoy the services.
- By the virtue that VOIP requires a live internet connection, it can easily be affected by a power/electricity failure therefore hindering the communication.
- Another major drawback is when it comes to the 911 emergency service, unlike the traditional telephone it becomes very difficult to locate the exact location of an IP address with a geographical certainty.
Thursday, February 19, 2009
5 Powerful Advantages of Broadband Telephony Services
The concept of low rate VOIP internet phone service is new if one considers the unharnessed potential of this technology. Casually, this has been in use in major countries for quite some time and it is only a matter of proper public marketing that low rate VOIP services become a household name. As it is, more and more service providers are entering this field, so there is no dearth of quality deals.
A VOIP Internet phone functions by sending digital audio signals in small packets of digital data over the internet to other VOIP phones, the usual PSTN phones and land lines, or another computer with internet facility. As VOIP employs existing internet network, it can transmit a single call to multiple numbers thus making call conferencing a breeze.
5 powerful advantages of low rate VOIP internet phone service:
1. Slashing costs - As these phones are easily incorporated into an existing infrastructure, there is no need for an additional telephone network thus slashing bills by more than 40%. In addition to this, the long distance call charges are much less compared to traditional phones.
2. Secure call encryption - A major hurdle in processing secure telephone calls between traditional phones is converting and reconverting them into digital signals. This process is already there in a VOIP phone and thus the standard route of encryption becomes shortened.
3. Several advanced features - A VOIP internet phone service can be complemented with advanced telephony features such as call routing and Automated Voice Response systems.
4. Easy integration with other facilities - The fact that a VOIP phone works with a computer and an internet network makes it effortless to exchange other information, files, do video conferencing, pass on address books and so on.
5. Increased accessibility - all one needs to make a VOIP call is a high speed internet connection and a subscription with a VOIP service provider. Hence one can use this practically anywhere.
A VOIP Internet phone functions by sending digital audio signals in small packets of digital data over the internet to other VOIP phones, the usual PSTN phones and land lines, or another computer with internet facility. As VOIP employs existing internet network, it can transmit a single call to multiple numbers thus making call conferencing a breeze.
5 powerful advantages of low rate VOIP internet phone service:
1. Slashing costs - As these phones are easily incorporated into an existing infrastructure, there is no need for an additional telephone network thus slashing bills by more than 40%. In addition to this, the long distance call charges are much less compared to traditional phones.
2. Secure call encryption - A major hurdle in processing secure telephone calls between traditional phones is converting and reconverting them into digital signals. This process is already there in a VOIP phone and thus the standard route of encryption becomes shortened.
3. Several advanced features - A VOIP internet phone service can be complemented with advanced telephony features such as call routing and Automated Voice Response systems.
4. Easy integration with other facilities - The fact that a VOIP phone works with a computer and an internet network makes it effortless to exchange other information, files, do video conferencing, pass on address books and so on.
5. Increased accessibility - all one needs to make a VOIP call is a high speed internet connection and a subscription with a VOIP service provider. Hence one can use this practically anywhere.
Friday, February 6, 2009
Moving Office? Cannot Keep the Old Phone Number?
Here's another valuable tip, not available to thousands of business owners in the pre-voip era.
So you are moving offices, and for whatever reason, your phone company declares that you will not be able to keep the same phone numbers?
What do you do now?
I recommend switching your phone lines or "porting" to service providers who are able to give you the same number at your new location.
If regular land-line service providers cannot do this, then look around for VOIP phone line providers. Don't worry if you hate VOIP and refuse to buy cheap service and risk your business' reputation.
You will have to do a bit of research to find the most suitable VOIP phone line provider who will be able to "port" your existing telephone numbers onto their service and the rest is easy.
Once the phone number has switched vendors or "ported", just get this vendor to forward your line to the lines at your new location. The phone lines at the new location can be from your old telephone company or any new vendor.
It can be the same VOIP vendor too, if you want to save more money !) Advantages of going with this plan : Your regular telephone company would charge you way to much to forward your old lines to the new location, with the same result.
Results may differ based on telephone company and location. Please check with your telephone company and compare the costs, before making a decision.
There are chances that your existing telephone company may come back with a great deal in order to keep your account!
So you are moving offices, and for whatever reason, your phone company declares that you will not be able to keep the same phone numbers?
What do you do now?
I recommend switching your phone lines or "porting" to service providers who are able to give you the same number at your new location.
If regular land-line service providers cannot do this, then look around for VOIP phone line providers. Don't worry if you hate VOIP and refuse to buy cheap service and risk your business' reputation.
You will have to do a bit of research to find the most suitable VOIP phone line provider who will be able to "port" your existing telephone numbers onto their service and the rest is easy.
Once the phone number has switched vendors or "ported", just get this vendor to forward your line to the lines at your new location. The phone lines at the new location can be from your old telephone company or any new vendor.
It can be the same VOIP vendor too, if you want to save more money !) Advantages of going with this plan : Your regular telephone company would charge you way to much to forward your old lines to the new location, with the same result.
Results may differ based on telephone company and location. Please check with your telephone company and compare the costs, before making a decision.
There are chances that your existing telephone company may come back with a great deal in order to keep your account!
Thursday, February 5, 2009
Cisco Unified Communications Manager and SIP Trunking
SIP trunking is becoming a very popular way to connect to the Public Switch Telephone Network (PSTN). Session Initiation Protocol (SIP) is a signaling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet. Instead of a line from your local provider (AT&T, Verizon, etc..) you connect to one of a number of SIP trunk providers, sometimes referred to as Internet Telephony Service Provider (ITSP). They can provide telephone numbers in most of the area codes and provide features like Direct Inward Dial (DID) and Caller-Id over the SIP trunk. Think of Vonage, but on an enterprise scale.
What is confusing to a lot of people is that the SIP Trunk is a logical connection. It is not like POTs, T1 or PRI that are physical connections. The most common ways to connect to the ITSP is over the Internet or a private MPLS circuit. The biggest limitation of using the Internet is the lack of Quality of Service (QOS), but it is surprising how well it works.
SIP Trunks have been supported in Cisco Unified Communications Manager for a while. Configuring SIP trunks directly into UCM has it limitations. This is why Cisco has recently added expanded SIP trunking support on their routers. Cisco Unified Border Element (CUBE) is a feature set that can be added to the voice gateway. There is an added cost for the software, but when compared with the cost savings of going to SIP it can make a lot of sense.
What is confusing to a lot of people is that the SIP Trunk is a logical connection. It is not like POTs, T1 or PRI that are physical connections. The most common ways to connect to the ITSP is over the Internet or a private MPLS circuit. The biggest limitation of using the Internet is the lack of Quality of Service (QOS), but it is surprising how well it works.
SIP Trunks have been supported in Cisco Unified Communications Manager for a while. Configuring SIP trunks directly into UCM has it limitations. This is why Cisco has recently added expanded SIP trunking support on their routers. Cisco Unified Border Element (CUBE) is a feature set that can be added to the voice gateway. There is an added cost for the software, but when compared with the cost savings of going to SIP it can make a lot of sense.
Tuesday, February 3, 2009
Key Telephone Systems Vs VOIP-IP PBX Phone Systems
What is the difference between a Key Telephone System & a PBX Phone System?
With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today.
I have cut and pasted the following text from a Google search, just to show you a classic example of a technically correct explanation for this question that would not only be technical jargon to you, but also throw up a bunch of new questions.
A key system has telephones with multiple buttons that permit the user to directly select the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) from the central office to be shared and the switching for selecting these lines is within the PBX. A PBX is sometimes referred to as a phone switch.
Key systems are usually found in small companies where few features are required. A PBX is usually found in larger companies that need more capabilities.
Was I right?
Now your questions would be :
- What is a switch? What is central office?- I didn't quite understand why PBX is a phone switch and the KTS is not a switch?
- Why do I care?- I want to know what each can do and cannot do for me?
- Now what do I need to have in a phone system and what not? How do I know?
- I am a small business, so do I have to look out for a Key Telephone System?
- Is the PBX Phone system not for me?
- Is the PBX more expensive?
- Well I don't want to be stuck with something that is having few features, so what do I do?
- What other features does a PBX have, which a Key Telephone System doesn't
have?.....But I know somebody who has a business phone system and he says its a PBX... he has a staff of six! And I am confused! Did he get cheated? or Did he pay too much for something he didn't need?
- Gosh, I didn't even know there were two different types of phone systems?
- Help!
Ok. Here is my version of the explanation...
And this is really the most important thing you will ever need to know in today's market, where there are hundreds of new phone systems with VOIP technology, IP PBX Systems, IP Phone Systems that are competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently during a sales meeting, a prospecting client was all in favour of the new IP PBX from Microsoft...the Microsoft Response Point, but it was this KEY difference, (no pun intended!!) that made them reject the Microsoft Response Point and choose the Traditional PBX from Panasonic.
What was this "key "difference?
Key System Functionality is seen when each business phone or extension connected to your business phone system is able to have a button ( called Line or CO Button) dedicated for each Phone Line that you have for calling out i.e. the local telephone company or CO lines.
When you press this Line Button on your phone, you are actually connected to one of the CO Lines from your phone company.
Lets say you have subscribed for 4 business telephone lines from your local phone company then you will have Line 1, Line 2, Line 3 and Line 4 Buttons on your business phone.
You are able to pick and choose what ever line you want to dial out. Also if one of the lines is faulty you will actually hear a crackling or if it is dead then you will hear nothing except a slight hiss. In short you are able to SEE all your lines coming into the office.
You are also able to see the status when someone in the office is using any of the CO Lines, because the corresponding Line Button will be lit up RED or have a Black Triangle against it ( this feature is available in all business phone systems with slight variations.) If you press this Lit up Line Button, it will beep at you and if you have a display , it will show you the current status as LINE BUSY.
Based on my experience in the practical world, KEY Telephone Systems HAVE All and more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence is a HUGE HUGE factor for most small businesses who usually have about 3 to 8 CO Lines and about 3 to 25 phones.
And what is a PBX Telephone System?
In fact, the PBX Telephone System, in the practical sense, does not have the Line Presence feature or CO Line Button feature at all!
Which makes the PBX System a bit inferior when compared to a Key Telephone System. Doesn't it? Well, take my word..this is true. Key Telephone Systems today have all the features you will possibly need, whether you are a big business or a small business.
It is true, though, that if you are a very very large business , like Microsoft, or GE or AT&T etc. i.e if you need lots and lots of CO Lines than the number of buttons on your business phone, then you would go for a pure PBX Telephone System.
(That doesn't mean you cannot use a Key Telephone System for large organizations...Key Telephone Systems can be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems. )
Didn't mean to confuse you...but ignore this comment and read on.
A PBX or Private Branch Exchange, is a business phone system that doesn't need the ability to have Line Presence on all its business phones or extensions. Now there are technical differences in how they work, as a switch, etc etc. but when it comes to your understanding,that is the KEY feature.
Both phone systems have the ability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for a wide range of office sizes.
The really really important thing to know today that most of the IP PBX Systems or IP Phone Systems or VOIP Phone Systems DO NOT have the Line Presence feature.
And if you think that's important to you, just like my last client did, then please don't opt for the IP PBX Systems. You will have nothing but a nice headache!
But you will want the latest and the greatest or the simplest and easiest IP PBX systems or VOIP PBX Systems, if you like the other features it has.
Till then...happy calling.
With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today.
I have cut and pasted the following text from a Google search, just to show you a classic example of a technically correct explanation for this question that would not only be technical jargon to you, but also throw up a bunch of new questions.
A key system has telephones with multiple buttons that permit the user to directly select the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) from the central office to be shared and the switching for selecting these lines is within the PBX. A PBX is sometimes referred to as a phone switch.
Key systems are usually found in small companies where few features are required. A PBX is usually found in larger companies that need more capabilities.
Was I right?
Now your questions would be :
- What is a switch? What is central office?- I didn't quite understand why PBX is a phone switch and the KTS is not a switch?
- Why do I care?- I want to know what each can do and cannot do for me?
- Now what do I need to have in a phone system and what not? How do I know?
- I am a small business, so do I have to look out for a Key Telephone System?
- Is the PBX Phone system not for me?
- Is the PBX more expensive?
- Well I don't want to be stuck with something that is having few features, so what do I do?
- What other features does a PBX have, which a Key Telephone System doesn't
have?.....But I know somebody who has a business phone system and he says its a PBX... he has a staff of six! And I am confused! Did he get cheated? or Did he pay too much for something he didn't need?
- Gosh, I didn't even know there were two different types of phone systems?
- Help!
Ok. Here is my version of the explanation...
And this is really the most important thing you will ever need to know in today's market, where there are hundreds of new phone systems with VOIP technology, IP PBX Systems, IP Phone Systems that are competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently during a sales meeting, a prospecting client was all in favour of the new IP PBX from Microsoft...the Microsoft Response Point, but it was this KEY difference, (no pun intended!!) that made them reject the Microsoft Response Point and choose the Traditional PBX from Panasonic.
What was this "key "difference?
Key System Functionality is seen when each business phone or extension connected to your business phone system is able to have a button ( called Line or CO Button) dedicated for each Phone Line that you have for calling out i.e. the local telephone company or CO lines.
When you press this Line Button on your phone, you are actually connected to one of the CO Lines from your phone company.
Lets say you have subscribed for 4 business telephone lines from your local phone company then you will have Line 1, Line 2, Line 3 and Line 4 Buttons on your business phone.
You are able to pick and choose what ever line you want to dial out. Also if one of the lines is faulty you will actually hear a crackling or if it is dead then you will hear nothing except a slight hiss. In short you are able to SEE all your lines coming into the office.
You are also able to see the status when someone in the office is using any of the CO Lines, because the corresponding Line Button will be lit up RED or have a Black Triangle against it ( this feature is available in all business phone systems with slight variations.) If you press this Lit up Line Button, it will beep at you and if you have a display , it will show you the current status as LINE BUSY.
Based on my experience in the practical world, KEY Telephone Systems HAVE All and more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence is a HUGE HUGE factor for most small businesses who usually have about 3 to 8 CO Lines and about 3 to 25 phones.
And what is a PBX Telephone System?
In fact, the PBX Telephone System, in the practical sense, does not have the Line Presence feature or CO Line Button feature at all!
Which makes the PBX System a bit inferior when compared to a Key Telephone System. Doesn't it? Well, take my word..this is true. Key Telephone Systems today have all the features you will possibly need, whether you are a big business or a small business.
It is true, though, that if you are a very very large business , like Microsoft, or GE or AT&T etc. i.e if you need lots and lots of CO Lines than the number of buttons on your business phone, then you would go for a pure PBX Telephone System.
(That doesn't mean you cannot use a Key Telephone System for large organizations...Key Telephone Systems can be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems. )
Didn't mean to confuse you...but ignore this comment and read on.
A PBX or Private Branch Exchange, is a business phone system that doesn't need the ability to have Line Presence on all its business phones or extensions. Now there are technical differences in how they work, as a switch, etc etc. but when it comes to your understanding,that is the KEY feature.
Both phone systems have the ability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for a wide range of office sizes.
The really really important thing to know today that most of the IP PBX Systems or IP Phone Systems or VOIP Phone Systems DO NOT have the Line Presence feature.
And if you think that's important to you, just like my last client did, then please don't opt for the IP PBX Systems. You will have nothing but a nice headache!
But you will want the latest and the greatest or the simplest and easiest IP PBX systems or VOIP PBX Systems, if you like the other features it has.
Till then...happy calling.
VOIP Advantages to a Business
Voice over IP (VOIP) provides endless advantages to companies and individuals over both standard telephone services and existing IP communications. But, like other technologies available, VOIP technology can also provide the potential for individuals and businesses to use it for abuse.
Cost Reduction
Though initial start up fees maybe more expensive than an ordinary phone service. Seeing as VOIP, Internet and other services all share the same pipe within a business, VOIP is considered to be free once set up. This drastically reduces the costs when companies use their phone lines for customer services and communication within and outside the business. Therefore, all the businesses data is being sent over a broadband connection essentially saving both time and money.
Long term investment
Seeing as VOIP converts the voice signal from your handset into a digital signal to travel the Internet and then back into a voice signal again so the person on the other side can understand you makes VOIP technology faster and widely expandable. Therefore, VOIP is here to stay being due to the fact that it is one of the industries fasting growing technologies along side its partner, the Internet. As log as a business has Internet, VOIP technology can be active and what is a business today without the Internet?
An expanding array of accessories
As VOIP grows, so will the devices made available for it. Even though any sort of ordinary phone can be converted into a VOIP phone, it is often the case that VOIP specific accessories provide premium sound quality along with durability and comfort.
Larger scale phone systems
As VOIP technology has grown, some business have held back due to the fact that VOIP cannot yet be applied to large scale phone systems. This is due to the fact that unlike standard phone systems, VOIP technology does not yet have a common standard. But luckily, industry experts and businesses are working on this problem by trying to implement a technical standard as a way around.
Easy adaption
As possibly every business has a Internet connection and phone line, VOIP provides a cheap an easy adaptation to its service. This allows businesses to to convert over to using VOIP at a very cheap cost. It is often the case that all that is needed is a specific router plugged into the Internet line and the existing telephone to become VOIP technology enabled.
Summery
As for now, VOIP is considered a compliment along side a traditional phone service. Though some companies have flown into using dedicated VOIP systems, it is often the case that these businesses a fully fledged big earners. The low cost of VOIP is providing businesses with a service they cannot refuse and over time its guarantee-able that VOIP will be the and is the next form of communication.
Cost Reduction
Though initial start up fees maybe more expensive than an ordinary phone service. Seeing as VOIP, Internet and other services all share the same pipe within a business, VOIP is considered to be free once set up. This drastically reduces the costs when companies use their phone lines for customer services and communication within and outside the business. Therefore, all the businesses data is being sent over a broadband connection essentially saving both time and money.
Long term investment
Seeing as VOIP converts the voice signal from your handset into a digital signal to travel the Internet and then back into a voice signal again so the person on the other side can understand you makes VOIP technology faster and widely expandable. Therefore, VOIP is here to stay being due to the fact that it is one of the industries fasting growing technologies along side its partner, the Internet. As log as a business has Internet, VOIP technology can be active and what is a business today without the Internet?
An expanding array of accessories
As VOIP grows, so will the devices made available for it. Even though any sort of ordinary phone can be converted into a VOIP phone, it is often the case that VOIP specific accessories provide premium sound quality along with durability and comfort.
Larger scale phone systems
As VOIP technology has grown, some business have held back due to the fact that VOIP cannot yet be applied to large scale phone systems. This is due to the fact that unlike standard phone systems, VOIP technology does not yet have a common standard. But luckily, industry experts and businesses are working on this problem by trying to implement a technical standard as a way around.
Easy adaption
As possibly every business has a Internet connection and phone line, VOIP provides a cheap an easy adaptation to its service. This allows businesses to to convert over to using VOIP at a very cheap cost. It is often the case that all that is needed is a specific router plugged into the Internet line and the existing telephone to become VOIP technology enabled.
Summery
As for now, VOIP is considered a compliment along side a traditional phone service. Though some companies have flown into using dedicated VOIP systems, it is often the case that these businesses a fully fledged big earners. The low cost of VOIP is providing businesses with a service they cannot refuse and over time its guarantee-able that VOIP will be the and is the next form of communication.
Monday, February 2, 2009
Conferencing Through the Internet
Internet conferencing allows people in a variety of locations to communicate with one another through the Internet, real-time. This can be in the form of text Instant Messages in the same chat room, voice conferencing or video conferencing. Large companies have held phone conferences for years and paid an arm and a leg for them. These days everyone is saving money through Internet phone conferencing instead.
Internet conferencing at a low price
For businesses and individuals, provides a cheap alternative to traditional teleconferencing through the phone line. If all members of an Internet phone conference are on the same system or using the same conference call provider, crystal clear Internet conferences can take place with absolutely no cost and without hassle.
Save time and money with Internet Conferencing
Conferencing, in general, saves a lot of time and resources. This is because information only needs to be dispersed one time, instead of in a relay of email messages or phone calls. Conferencing saves times and it saves money so it really is a practical option when you are considering ways to communicate with a large number of people in your organization at one time.
Internet phone conferencing equipment
If you are considering using VOIP to conduct conference calls, you must ensure that all participants have all of the correct equipment to make the call go smoothly. It makes sense to send out a checklist of some sort to remind people and to show them how to prepare for the conference call. This will eliminate communication problems and information being lost by certain parties during conversations where important issues will be discussed.
Prepare for Internet phone conferences
If you have taken on the task of promoting technology in your company and warming people up to the idea of using the latest technology on an every day basis then you must work hard to present things well. In all honesty, the only way that clients and executives will be sold on using audio conference call is if calls run smoothly and equipment functions correctly. You can completely avoid and eliminate unnecessary problems by ensuring that anyone that will be involved in your conference calls has all of the necessary equipment. You do not want people entering the conference call, saying "testing, testing, 123"; very unprofessional!
Instant Messenger Conferencing
All of the major VOIP companies offer some type of conferencing options. In addition to this, Instant Messenger systems also offer conferencing. It is a good idea to ensure that everyone that you want to talk with is using a broadband Internet connection so that the flow of the conference call is not interrupted by a bad connection. All participants must be able to hear what is being said clearly and also heard by all parties. If you decide to use an Instant Messenger conference service be sure to use the voice option so as to make the conference smooth and easy. Almost every major Instant Messenger company offers a voice to voice option.
Internet conferencing at a low price
For businesses and individuals, provides a cheap alternative to traditional teleconferencing through the phone line. If all members of an Internet phone conference are on the same system or using the same conference call provider, crystal clear Internet conferences can take place with absolutely no cost and without hassle.
Save time and money with Internet Conferencing
Conferencing, in general, saves a lot of time and resources. This is because information only needs to be dispersed one time, instead of in a relay of email messages or phone calls. Conferencing saves times and it saves money so it really is a practical option when you are considering ways to communicate with a large number of people in your organization at one time.
Internet phone conferencing equipment
If you are considering using VOIP to conduct conference calls, you must ensure that all participants have all of the correct equipment to make the call go smoothly. It makes sense to send out a checklist of some sort to remind people and to show them how to prepare for the conference call. This will eliminate communication problems and information being lost by certain parties during conversations where important issues will be discussed.
Prepare for Internet phone conferences
If you have taken on the task of promoting technology in your company and warming people up to the idea of using the latest technology on an every day basis then you must work hard to present things well. In all honesty, the only way that clients and executives will be sold on using audio conference call is if calls run smoothly and equipment functions correctly. You can completely avoid and eliminate unnecessary problems by ensuring that anyone that will be involved in your conference calls has all of the necessary equipment. You do not want people entering the conference call, saying "testing, testing, 123"; very unprofessional!
Instant Messenger Conferencing
All of the major VOIP companies offer some type of conferencing options. In addition to this, Instant Messenger systems also offer conferencing. It is a good idea to ensure that everyone that you want to talk with is using a broadband Internet connection so that the flow of the conference call is not interrupted by a bad connection. All participants must be able to hear what is being said clearly and also heard by all parties. If you decide to use an Instant Messenger conference service be sure to use the voice option so as to make the conference smooth and easy. Almost every major Instant Messenger company offers a voice to voice option.
Saturday, January 31, 2009
Make More Long Distance Calls, Pay Lesser With PC to Phone Calls
The PC to phone calls technology is one innovative method to make calls and mitigating phone bills. Callers having a computer and when connected to high speed Internet connection to enable making calls through Internet via their phones as people call through conventional method. Users can get connected to both land line phone or a mobile phone from their computer and enjoy calling at the cheapest rates.
This way of calling through broadband connection or any speedy Internet connection is known as Voice Over Internet Connection or globally popular as VOIP. Because of inclusion on Internet connection, this method has also been termed as IP telephony. The billing is estimated by taking account of each second of calls. However, still the rates of VOIP or PC to phone calls are incredibly cheap.
There are more advantages to PC to phone calls than its most commonly acknowledged cost cutting benefits. In the communication system of PC to phones, subscribers are often provided calling cards or even set virtual numbers for calling up only pre-specified numbers. These virtual numbers are meant to provide access VOIP service provider in order to get direct calling facility . Direct calling facility enables subscribers to enjoy instant connection as and when they need to make a call.
Another widely loved facility of PC to phone calls is facility of free calls. Therefore, no matter whether you need to call your acquaintances located just a few blocks away from yours or anybody from different cities, states or even countries or continents - you will be able to enjoy chat with them free of cost and as long as you want. Therefore, using this VOIP calling services, you need to call India more frequently, you can keep in touch with your associates for as long as you need to without worrying about long distance calling rates to India. Inclusion of conferencing facility to the VOIP services, subscribers can not only talk to one person, they are able to include multiple people into conversation and conduct an online conference without having to pay anything at all.
The PC to phone India users are able carry on multiple tasks in their hand while making calls to their destinations. Because these VOIP calls are made through Internet connection, that's why they need to stay connected to Internet all the while. Therefore, they can take up all the works they need to complete using Internet connection while calling over PC to phone. That means, as you are calling, you are at the same time able to browse various websites, transfer any kind of files like videos, audio or images, share file with the person you are talking to, sending messages or mails. Even their PCs are connected to the web cam, VoIP users can view the people they are talking to.
Another highly significant quality of VOIP services is enhanced quality of voice or sound. These phone facility excludes all probable disturbances pertaining to listening and voice clarity faced by the people especially when are making long distance or international calls. This VOIP technology includes a combination of that hardware and software that is effective enough to handle issues related to voice quality, noise suppression, cancellation of echo of voice, delay management and other issues like jitter or buffer.
Many service providers also offer unlimited PC phone calling account. Through this account, users can also recharge PIN online, maintain history of their calling and monitor over the amount of bills paid and estimate the amount of bills by taking account of their calls, access e-statements and also can use this account no matter if they are traveling or have shifted to other locations in this world.
This way of calling through broadband connection or any speedy Internet connection is known as Voice Over Internet Connection or globally popular as VOIP. Because of inclusion on Internet connection, this method has also been termed as IP telephony. The billing is estimated by taking account of each second of calls. However, still the rates of VOIP or PC to phone calls are incredibly cheap.
There are more advantages to PC to phone calls than its most commonly acknowledged cost cutting benefits. In the communication system of PC to phones, subscribers are often provided calling cards or even set virtual numbers for calling up only pre-specified numbers. These virtual numbers are meant to provide access VOIP service provider in order to get direct calling facility . Direct calling facility enables subscribers to enjoy instant connection as and when they need to make a call.
Another widely loved facility of PC to phone calls is facility of free calls. Therefore, no matter whether you need to call your acquaintances located just a few blocks away from yours or anybody from different cities, states or even countries or continents - you will be able to enjoy chat with them free of cost and as long as you want. Therefore, using this VOIP calling services, you need to call India more frequently, you can keep in touch with your associates for as long as you need to without worrying about long distance calling rates to India. Inclusion of conferencing facility to the VOIP services, subscribers can not only talk to one person, they are able to include multiple people into conversation and conduct an online conference without having to pay anything at all.
The PC to phone India users are able carry on multiple tasks in their hand while making calls to their destinations. Because these VOIP calls are made through Internet connection, that's why they need to stay connected to Internet all the while. Therefore, they can take up all the works they need to complete using Internet connection while calling over PC to phone. That means, as you are calling, you are at the same time able to browse various websites, transfer any kind of files like videos, audio or images, share file with the person you are talking to, sending messages or mails. Even their PCs are connected to the web cam, VoIP users can view the people they are talking to.
Another highly significant quality of VOIP services is enhanced quality of voice or sound. These phone facility excludes all probable disturbances pertaining to listening and voice clarity faced by the people especially when are making long distance or international calls. This VOIP technology includes a combination of that hardware and software that is effective enough to handle issues related to voice quality, noise suppression, cancellation of echo of voice, delay management and other issues like jitter or buffer.
Many service providers also offer unlimited PC phone calling account. Through this account, users can also recharge PIN online, maintain history of their calling and monitor over the amount of bills paid and estimate the amount of bills by taking account of their calls, access e-statements and also can use this account no matter if they are traveling or have shifted to other locations in this world.
Friday, January 30, 2009
PC to Phone Calls - The Perfect Solutions For Communication
The Internet has started a revolution of sorts in the industry that has changed the way of communication. Apart from accessing information, music, emails, games and images on the Internet, now the users can enjoy PC to PC or PC to phone calls at low rates. With easy and cheap mode of communication, the users can be in touch with relatives and friends who are staying abroad. The users can talk to them without any hassles. The best part of the PC calls is that the users will never have to worry about interrupted phone calls. While making PC phone calls, one can also send messages and see the person to whom the call is being forwarded.
The PC to phone calls can be made instantly by simply dialing the number to the destination where the calls are to be terminated. This service has made it possible for the users to make long distance calls. It is also important that the services offered by the PC to phone calling allows the people to reach out to people at distance places of the world. It is becoming popular among the people and users feel delighted to make good use of the services offered by the PC phone calls. Calling from PC to phone is very cheap and users can easily avail the services offered by the system. PC phone calls are now being made by lots of users all over the world with the emergence of many service providers and the resultant launches of so many websites that offer this wonderful service.
The Internet is regarded as the fastest and most cost-efficient ways to communicate. The voice over Internet protocol has registered a fantastic growth within a short period of time. One can enjoy making international as well as long distance calls via personal computer with the help of the Internet. One another interesting feature of the PC to phone call is that it can be used for transferring unified content in addition to voice signals. These personal computer calls allow the users to share video, images and other kind of data with others quite easily. Apart from this, the Internet calling overcomes all lapses of the traditional means of connectivity.
There are many types of calling plans available in the market. Depending upon the need, the users can get the best services to call their friends across the world. This cost-effective method of calling is gaining huge popularity among the users around the world. The PC phone calls can be accessed from any place. Importantly, for establishing call, the users are required to have Internet connection and a phone. After gaining popularity in the small and big organizations, these pc to phone call services have reached a large number of home, across the world. With the international calling plans, one can take advantage of making unlimited calls to domestic as well as international locations. The best part of PC to phone software is that while communicating with near and dear ones, quality of speech remains very clear. Call PC to phone at cheap rates and enjoy its multiple benefits.
The PC to phone calls can be made instantly by simply dialing the number to the destination where the calls are to be terminated. This service has made it possible for the users to make long distance calls. It is also important that the services offered by the PC to phone calling allows the people to reach out to people at distance places of the world. It is becoming popular among the people and users feel delighted to make good use of the services offered by the PC phone calls. Calling from PC to phone is very cheap and users can easily avail the services offered by the system. PC phone calls are now being made by lots of users all over the world with the emergence of many service providers and the resultant launches of so many websites that offer this wonderful service.
The Internet is regarded as the fastest and most cost-efficient ways to communicate. The voice over Internet protocol has registered a fantastic growth within a short period of time. One can enjoy making international as well as long distance calls via personal computer with the help of the Internet. One another interesting feature of the PC to phone call is that it can be used for transferring unified content in addition to voice signals. These personal computer calls allow the users to share video, images and other kind of data with others quite easily. Apart from this, the Internet calling overcomes all lapses of the traditional means of connectivity.
There are many types of calling plans available in the market. Depending upon the need, the users can get the best services to call their friends across the world. This cost-effective method of calling is gaining huge popularity among the users around the world. The PC phone calls can be accessed from any place. Importantly, for establishing call, the users are required to have Internet connection and a phone. After gaining popularity in the small and big organizations, these pc to phone call services have reached a large number of home, across the world. With the international calling plans, one can take advantage of making unlimited calls to domestic as well as international locations. The best part of PC to phone software is that while communicating with near and dear ones, quality of speech remains very clear. Call PC to phone at cheap rates and enjoy its multiple benefits.
Wednesday, January 28, 2009
VOIP Compatible Hosted PBX System
A VOIP compatible hosted PBX system effectively manages phone calls in a business environment. Without any high capital investment, you can utilize this system to improve your business functions.
Features of a VOIP Compatible Hosted PBX System
A VOIP compatible phone system functions with the interface of a traditional PSTN (Public Switched Telephone Network) and the internet. The term hosted PBX system suggests that it is operated from the service provider's premises. From a single service provider, local as well as long distance calls can be made easily. Apart from being economical, these office phone systems come with a number of easy-to-use features which include auto attendant, voice mail, fax to email, find me follow me call forwarding and personal voice mail box options. The Automatic Caller Distribution (ACD) system helps the users to set up a contact center for customer care services.
Advantages of Utilizing a Hosted PBX Phone System
VOIP phone systems are equally beneficial for one-person businesses as well as small business firms having a number of extensions. This phone system comes with disaster recovery capability. Any damage to the public telephone network has minimum impact on this system, as it functions through a web-based interface. In addition, it enables the users to work irrespective of location. It eliminates the need of hiring additional staffs for handling multiple calls to the office. All the functions of a live staff will be performed by the auto attendant provided in the system itself.
Providers and Services
Most of the providers offer services at affordable rates. The users are left with a variety of service plans to choose from. They need to pay only for the services they utilize. A VOIP compatible hosted PBX system not only saves money but also enables entrepreneurs to focus more on their business matters.
Features of a VOIP Compatible Hosted PBX System
A VOIP compatible phone system functions with the interface of a traditional PSTN (Public Switched Telephone Network) and the internet. The term hosted PBX system suggests that it is operated from the service provider's premises. From a single service provider, local as well as long distance calls can be made easily. Apart from being economical, these office phone systems come with a number of easy-to-use features which include auto attendant, voice mail, fax to email, find me follow me call forwarding and personal voice mail box options. The Automatic Caller Distribution (ACD) system helps the users to set up a contact center for customer care services.
Advantages of Utilizing a Hosted PBX Phone System
- No additional hardware need be installed
- Reduced maintenance costs
- Easy to handle
- Multiple call transferring system
- Quick to setup
- Immediate call attending service
VOIP phone systems are equally beneficial for one-person businesses as well as small business firms having a number of extensions. This phone system comes with disaster recovery capability. Any damage to the public telephone network has minimum impact on this system, as it functions through a web-based interface. In addition, it enables the users to work irrespective of location. It eliminates the need of hiring additional staffs for handling multiple calls to the office. All the functions of a live staff will be performed by the auto attendant provided in the system itself.
Providers and Services
Most of the providers offer services at affordable rates. The users are left with a variety of service plans to choose from. They need to pay only for the services they utilize. A VOIP compatible hosted PBX system not only saves money but also enables entrepreneurs to focus more on their business matters.
Tuesday, January 27, 2009
What Do You Like Or Dislike About VOIP?
VOIP still means a lot of things to different people. Most often it is a marketing label.
I'd first like to make the distinction between a customer premise VOIP system where there exists an IP PBX that runs VOIP over your internal network regardless of what type of phone service you have ..... and then there's internet VOIP which people most commonly refer to as a "Vonage" type service.
Internet VOIP service in my opinion is not yet an enterprise solution since there is typically no SLA's or quality of service offered, but the savings are there which has prompted its adoption amongst small businesses that don't demand an "always" reliable service.
There exists dozens of open source IP PBX systems on the market many of which have varying levels of reliability, quality, and redundancy. When engineered flawlessly, the most reliable, flexible, and scalable IP PBX is plain old Asterisk.
If you have the right IP PBX internally, there really isn't much of a downside except the fact that IP PBX systems can be expensive. IP PBX systems also do not live as long as TDM phone systems purely because of the difference in technology running behind the two. To successfully deploy VOIP internally, just make sure that you have the infrastructure to do so which includes Cat5 or greater wiring and an appropriate data network. Ideally you want to segregate your voice and data network but many companies do not because of the cost... but if you can do it.. you should.
As far as VOIP phone service goes, we're talking about phone service which is delivered over your existing data connection. Like I said, not really a business grade product but the fact that you can use an existing data connection for voice means that the savings can be pretty enticing. The problem with internet based VOIP service is that you're tied to a single point of failure. If data goes down, you have no voice service.
Another issue, which not all users will experience, is problems with call quality. Because your phone call is running over the internet, the company providing you with phone service usually is not the same company providing your internet connection and therefore can not control, monitor, or fix your connection .... nor can your VOIP provider control all the facets of the internet. What this means is that your VOIP provider has no ability to prevent packet loss which in turn can produce static on the line, jitter, and dropped calls. Again, not everyone experiences these problems but many do and they are an inherent risk with hosted VOIP service.
To minimize this risk, I recommend that a company purchase their Hosted VOIP service from the same company that is delivering their data connection. There are many technical and infrastructure related reasons why this is a better service which I'm not going to get into it now .... but I can guarantee that if your ISP is legit, they should offer decent hosted VOIP as well.
So all in all .... there's quite a few things that you need to consider when looking at VOIP. Unfortunately companies who are in the business of selling VOIP systems and VOIP service manage to get away with selling half ass'd and janky solutions which can result in poor voice quality and many other "bad" things. What this means is that just because someone is in the business of selling something VOIP, it doesn't mean it'll be a good product. All I say is that you should make sure that the company you get your IP PBX or Hosted VOIP service from is a solid business with lots of customers and positive feedback.
I'd first like to make the distinction between a customer premise VOIP system where there exists an IP PBX that runs VOIP over your internal network regardless of what type of phone service you have ..... and then there's internet VOIP which people most commonly refer to as a "Vonage" type service.
Internet VOIP service in my opinion is not yet an enterprise solution since there is typically no SLA's or quality of service offered, but the savings are there which has prompted its adoption amongst small businesses that don't demand an "always" reliable service.
There exists dozens of open source IP PBX systems on the market many of which have varying levels of reliability, quality, and redundancy. When engineered flawlessly, the most reliable, flexible, and scalable IP PBX is plain old Asterisk.
If you have the right IP PBX internally, there really isn't much of a downside except the fact that IP PBX systems can be expensive. IP PBX systems also do not live as long as TDM phone systems purely because of the difference in technology running behind the two. To successfully deploy VOIP internally, just make sure that you have the infrastructure to do so which includes Cat5 or greater wiring and an appropriate data network. Ideally you want to segregate your voice and data network but many companies do not because of the cost... but if you can do it.. you should.
As far as VOIP phone service goes, we're talking about phone service which is delivered over your existing data connection. Like I said, not really a business grade product but the fact that you can use an existing data connection for voice means that the savings can be pretty enticing. The problem with internet based VOIP service is that you're tied to a single point of failure. If data goes down, you have no voice service.
Another issue, which not all users will experience, is problems with call quality. Because your phone call is running over the internet, the company providing you with phone service usually is not the same company providing your internet connection and therefore can not control, monitor, or fix your connection .... nor can your VOIP provider control all the facets of the internet. What this means is that your VOIP provider has no ability to prevent packet loss which in turn can produce static on the line, jitter, and dropped calls. Again, not everyone experiences these problems but many do and they are an inherent risk with hosted VOIP service.
To minimize this risk, I recommend that a company purchase their Hosted VOIP service from the same company that is delivering their data connection. There are many technical and infrastructure related reasons why this is a better service which I'm not going to get into it now .... but I can guarantee that if your ISP is legit, they should offer decent hosted VOIP as well.
So all in all .... there's quite a few things that you need to consider when looking at VOIP. Unfortunately companies who are in the business of selling VOIP systems and VOIP service manage to get away with selling half ass'd and janky solutions which can result in poor voice quality and many other "bad" things. What this means is that just because someone is in the business of selling something VOIP, it doesn't mean it'll be a good product. All I say is that you should make sure that the company you get your IP PBX or Hosted VOIP service from is a solid business with lots of customers and positive feedback.
Monday, January 26, 2009
Call Day and Night With PC Phone
The arrival of internet has completely changed the way people communicate with one another. Once, owning a telephone was a very big thing but now people do not even think of buying telephones or mobile phones. There is one thing that matters to all. It is none other than huge telephone bills. This is the age of globalization and people have to move from one place to another. There are times when a husband and wife does not stay with each other due to professional reasons. How do these people maintain their relationship? These people must be taking the help of mobile phones and would also have been paying huge telephone bills.
Internet and personal computers can be very helpful in reducing international call rates and to make PC to mobile phone calls via PC phone calling. That is why, PC Phones are in huge sales. People can buy these phones and by taking the VOIP call facility, they can save a lot on their phone bills. There are many opportunities around which people need to look and make use of them. Ads on VOIP calls are quite available through out the World Wide Web and they need to read all of these. They would definitely find the best VOIP call offers which can help them in getting access to reduced call rates.
Some people think connecting VOIP equipments to personal computers is very complex when it comes to PC to phone calls. It is not so. If people do not know how to connect these equipments, then they can take the help from service providers. When the whole setting is all done, then people can start communicating with any other people in any parts of the world.
Most of the people like to speak with the help of VOIP calls. With PC Phones, people can speak as well as see the other person. Isn't that exciting? This is really exciting as people get to see the other person while they speak. On the other hand, with mobile phones or landlines phones, this facility can never be found.
People should always buy PC Phones from online shopping sites which especially deal in advance telecommunication products. Apart from these shopping sites, they can get these from the service providers. There are many service providers which even let people get these phones free of cost.
Most of the companies dealing in VOIP call services entice customers by their attractive PC phone offers. People should try their best to get such offers at the initial announcements as these are always limited. These companies also let people enjoy free midnight calls. Such features on PC Phone calls can save lots of their money.
These internet phones allow people to make multiple calls. Sometimes, it happens that one receives two or three important calls at a time. With these phones, people need not to bother about missing any important calls.
Some telecoms companies provide poor PC Phones, when people apply for VOIP subscriptions. One should check out the kind of internet phones given to them at the very beginning. Otherwise, one would have to face a lot of problems while making important calls.
Internet and personal computers can be very helpful in reducing international call rates and to make PC to mobile phone calls via PC phone calling. That is why, PC Phones are in huge sales. People can buy these phones and by taking the VOIP call facility, they can save a lot on their phone bills. There are many opportunities around which people need to look and make use of them. Ads on VOIP calls are quite available through out the World Wide Web and they need to read all of these. They would definitely find the best VOIP call offers which can help them in getting access to reduced call rates.
Some people think connecting VOIP equipments to personal computers is very complex when it comes to PC to phone calls. It is not so. If people do not know how to connect these equipments, then they can take the help from service providers. When the whole setting is all done, then people can start communicating with any other people in any parts of the world.
Most of the people like to speak with the help of VOIP calls. With PC Phones, people can speak as well as see the other person. Isn't that exciting? This is really exciting as people get to see the other person while they speak. On the other hand, with mobile phones or landlines phones, this facility can never be found.
People should always buy PC Phones from online shopping sites which especially deal in advance telecommunication products. Apart from these shopping sites, they can get these from the service providers. There are many service providers which even let people get these phones free of cost.
Most of the companies dealing in VOIP call services entice customers by their attractive PC phone offers. People should try their best to get such offers at the initial announcements as these are always limited. These companies also let people enjoy free midnight calls. Such features on PC Phone calls can save lots of their money.
These internet phones allow people to make multiple calls. Sometimes, it happens that one receives two or three important calls at a time. With these phones, people need not to bother about missing any important calls.
Some telecoms companies provide poor PC Phones, when people apply for VOIP subscriptions. One should check out the kind of internet phones given to them at the very beginning. Otherwise, one would have to face a lot of problems while making important calls.
Friday, January 23, 2009
VOIP Terminology Explained
Chances are, you've heard something about Voice Over Internet Protocol (VOIP) technology and that it can save you money on your monthly phone bills. But if you're like many people, you don't quite understand how it all works, or what you need to know in order to get the appropriate service for your home or business.
The following represents a dictionary of VOIP terminology that can help you understand this cutting-edge technology and make more educated purchase decisions.
VOIP Dictionary
Broadband - A broadband connection is one that transmits data at a rate of over 100kps. Broadband service is required in order to access the services of a VOIP provider.
Clipping - Term that refers to words or parts of a conversation being dropped when either two people attempt to talk at the same time over a VOIP line or due to a temporary loss of signal.
Digital Subscriber Line (DSL) - One of the types of high-speed Internet access required to access a VOIP service.
Hub - A hub is a device that distributes communication data between different devices, such as a PC, printer, fax machine or VOIP set top box.
Internet Protocol (IP) - The method by which information is sent from one computer to another using the Internet. Computers have their own individual IP addresses that help differentiate it from other computers delivering information online.
Internet Service Provider (ISP) - A company that, for a fee, provides access to the Internet. An ISP account is required to gain access to a VOIP service.
Internet Telephony - Refers to any means of voice communication transmitted over the web. For example, "VOIP is a growing method of Internet telephony."
Online - A term used to describe an individual who is currently active on the Internet.
Router - A router is a device used to connect computers on an Ethernet network and deliver data between them.
Set Top Box - A device that is installed near the PC and high-speed Internet connection that allows individuals to access their VOIP service.
T1 - A high-speed method of data transmission that is currently one of the most widely used forms of online communication in the United States.
WI-FI - Wireless internet technology that allows individuals to access the Internet without wires while in the vicinity of the signal.
WI-FI Phone - A WI-FI capable cell phone allows individuals to access their VOIP services without using a phone connected to their computer. As long as the VOIP service is active, and the individual is within range of the WI-FI signal, they can communicate as if using a standard cell phone.
The following represents a dictionary of VOIP terminology that can help you understand this cutting-edge technology and make more educated purchase decisions.
VOIP Dictionary
Broadband - A broadband connection is one that transmits data at a rate of over 100kps. Broadband service is required in order to access the services of a VOIP provider.
Clipping - Term that refers to words or parts of a conversation being dropped when either two people attempt to talk at the same time over a VOIP line or due to a temporary loss of signal.
Digital Subscriber Line (DSL) - One of the types of high-speed Internet access required to access a VOIP service.
Hub - A hub is a device that distributes communication data between different devices, such as a PC, printer, fax machine or VOIP set top box.
Internet Protocol (IP) - The method by which information is sent from one computer to another using the Internet. Computers have their own individual IP addresses that help differentiate it from other computers delivering information online.
Internet Service Provider (ISP) - A company that, for a fee, provides access to the Internet. An ISP account is required to gain access to a VOIP service.
Internet Telephony - Refers to any means of voice communication transmitted over the web. For example, "VOIP is a growing method of Internet telephony."
Online - A term used to describe an individual who is currently active on the Internet.
Router - A router is a device used to connect computers on an Ethernet network and deliver data between them.
Set Top Box - A device that is installed near the PC and high-speed Internet connection that allows individuals to access their VOIP service.
T1 - A high-speed method of data transmission that is currently one of the most widely used forms of online communication in the United States.
WI-FI - Wireless internet technology that allows individuals to access the Internet without wires while in the vicinity of the signal.
WI-FI Phone - A WI-FI capable cell phone allows individuals to access their VOIP services without using a phone connected to their computer. As long as the VOIP service is active, and the individual is within range of the WI-FI signal, they can communicate as if using a standard cell phone.
Thursday, January 22, 2009
Compare VOIP
VOIP allows for the combination of voice and information while unhinging the service from the network. In other words, the network operator that delivers the connectivity does not have to be the same service provider that delivers voice services.
The rise of VOIP permits other businesses that have not conventionally sold voice services to do so. A company recently broad casted a hosted service brand that let customers buy its telephony as a "service" more willingly than "wealth attainment." The service permits customers to buy IP telephony, messaging services, and contact centers on a pay-as-you-go, user-per-month basis.
This type of service is one of a kind, because it is the first traditional equipment manufacturer to offer its product as a service-imitating application.
Customers can expect to see many other types of companies that offer other services to enterprises offering voice services. Companies such as HP, IBM, Microsoft, Google, and Yahoo! could easily arrange voice communications and include voice and messaging services as part of their portfolio.
There are many small hosted voice service givers, some of them aiming at small businesses and others looking for any openings. It needs to be appreciated though, that the innovation to enterprising buyers will come from companies that know IT and trade challenges thoroughly. The previously mentioned companies are much more forceful with their product rollouts as they are not scared to provide innovative services. They would either have to withdraw these services if they were unpopular but if popular could give speed to rollout of quality services.
The rise of VOIP permits other businesses that have not conventionally sold voice services to do so. A company recently broad casted a hosted service brand that let customers buy its telephony as a "service" more willingly than "wealth attainment." The service permits customers to buy IP telephony, messaging services, and contact centers on a pay-as-you-go, user-per-month basis.
This type of service is one of a kind, because it is the first traditional equipment manufacturer to offer its product as a service-imitating application.
Customers can expect to see many other types of companies that offer other services to enterprises offering voice services. Companies such as HP, IBM, Microsoft, Google, and Yahoo! could easily arrange voice communications and include voice and messaging services as part of their portfolio.
There are many small hosted voice service givers, some of them aiming at small businesses and others looking for any openings. It needs to be appreciated though, that the innovation to enterprising buyers will come from companies that know IT and trade challenges thoroughly. The previously mentioned companies are much more forceful with their product rollouts as they are not scared to provide innovative services. They would either have to withdraw these services if they were unpopular but if popular could give speed to rollout of quality services.
Wednesday, January 21, 2009
Is VOIP a Reliable Platform?
Voice over IP is considered as a reliable platform for sending and receiving video, voice and data through a single line over IP telephony. The data or information send through VOIP platform increases efficiency and productivity of telephony services. The Public service telephone network or PSTN is overcome by new IP service. VOIP services give more of reliability, continuity, scalability, security and quality network to its users. Well, that is because VOIP is based on packet switching mode of transmitting.
The VOIP is a process of converting analog voice signals into digital packets over IP network i.e. broadband internet connection. This process is reconverted before reaching receiver end i.e. digital data is turned back to analog voice. This makes the communication easier task for both sender and receiver. The packet switching allows seamless communication without any discontinuity. Moreover, user can listen to voice transmission without any hurdle in stream of packets.
For availing VOIP solutions and services, user has to install one additional piece of Analog Telephone Adaptor (ATA) to its computer. This equipment allows user to make longer distance and international calls at cheaper rates. Other than that, user can carry VOIP phones anywhere across the globe and enjoys calling at low rates. While opting for these services, user can carry varied jobs at same time like while talking with friend user can even surf the Internet. Services offered over IP telephony are inexpensive and considered as an efficient mode of communicating world wide. Thus, voice over IP services cut down heavy monthly telephone bills by 50 percent.
The VOIP platform provides seamless connectivity between sender and receiver. So, at both the ends, user enjoys high-voice quality communication anytime and anywhere. Today, with its benefits all PSTN users are planning to opt for VOIP services, as it is considered as reliable communication platform.
The VOIP is a process of converting analog voice signals into digital packets over IP network i.e. broadband internet connection. This process is reconverted before reaching receiver end i.e. digital data is turned back to analog voice. This makes the communication easier task for both sender and receiver. The packet switching allows seamless communication without any discontinuity. Moreover, user can listen to voice transmission without any hurdle in stream of packets.
For availing VOIP solutions and services, user has to install one additional piece of Analog Telephone Adaptor (ATA) to its computer. This equipment allows user to make longer distance and international calls at cheaper rates. Other than that, user can carry VOIP phones anywhere across the globe and enjoys calling at low rates. While opting for these services, user can carry varied jobs at same time like while talking with friend user can even surf the Internet. Services offered over IP telephony are inexpensive and considered as an efficient mode of communicating world wide. Thus, voice over IP services cut down heavy monthly telephone bills by 50 percent.
The VOIP platform provides seamless connectivity between sender and receiver. So, at both the ends, user enjoys high-voice quality communication anytime and anywhere. Today, with its benefits all PSTN users are planning to opt for VOIP services, as it is considered as reliable communication platform.
Monday, January 19, 2009
Worried About Your Phone Bills?
Looking for extra cash to pay monthly phone bills? Tired of paying larger telephone bills? Well, then switch your phone on to VOIP calling. Voice Over Internet Protocol (VOIP) provides its user to make cheaper phone calls over long distance and international calls.
This is so, because it allows it' s users to make telephone calls over the Internet. Considering the world as global village, with Internet telephony, user gains the potential for making ultra-cheap or free calls. Apart from that in telephonic communication, the latest telephony technology competes with the reliability of traditional PSTN systems.
With VOIP user can transfer or share voice, data, image or video through a single line. This makes communication easier and affordable. Compared to regular phones, voice over IP calls made through broadband connection allows longer distance and international calls at significantly cheaper rates. Besides that, VOIP services have gained momentum over features like usability, reliability, functionality, security and scalability when compared to conventional Public telephone Service Network(PSTN) in telephonic communication. In order to avail these services, user needs to require standard telephone and good PC installed with Internet telephony or VOIP software. However, Internet is flooded with free telephony software that can be downloaded for making calling an easier task.
Well, voice over IP opts for packet switching network services for transferring the analog voice. To give brief about VOIP process, analog voice is digitized over network and then sent over IP network. Before reaching receiver, digital packets are turned back to analog voice. Thus, packet switching allows lowering down the cost of calling and helps in improving an efficiency of resources like voice quality. Considering importance of these telephony services, commercial and residential users are opting for these services. By using advanced mode of talking, user can save monthly telephone expenditure to half.
This is so, because it allows it' s users to make telephone calls over the Internet. Considering the world as global village, with Internet telephony, user gains the potential for making ultra-cheap or free calls. Apart from that in telephonic communication, the latest telephony technology competes with the reliability of traditional PSTN systems.
With VOIP user can transfer or share voice, data, image or video through a single line. This makes communication easier and affordable. Compared to regular phones, voice over IP calls made through broadband connection allows longer distance and international calls at significantly cheaper rates. Besides that, VOIP services have gained momentum over features like usability, reliability, functionality, security and scalability when compared to conventional Public telephone Service Network(PSTN) in telephonic communication. In order to avail these services, user needs to require standard telephone and good PC installed with Internet telephony or VOIP software. However, Internet is flooded with free telephony software that can be downloaded for making calling an easier task.
Well, voice over IP opts for packet switching network services for transferring the analog voice. To give brief about VOIP process, analog voice is digitized over network and then sent over IP network. Before reaching receiver, digital packets are turned back to analog voice. Thus, packet switching allows lowering down the cost of calling and helps in improving an efficiency of resources like voice quality. Considering importance of these telephony services, commercial and residential users are opting for these services. By using advanced mode of talking, user can save monthly telephone expenditure to half.
Sunday, January 18, 2009
Difference Between SIP Trunking and VOIP
Are you confused about what is the difference between SIP trunking and VOIP; how are they related and what are the differences? In simplest terms the practical answer would go like this:
1. VOIP "voice over IP" is a generic term used to cover all voice traffic over the internet protocol.
2. SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1E1 link... but using VOIP with multiple trunks.
The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.
Voice over Internet Protocol, also called VOIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
SIP in some cases is a Type of VOIP.
Since SIP is Session Initiation Protocol, and is a form of VOIP it is used as a digital voice emulator/PRI replacement.
It gives VOIP service more capabilities, such as DID's (Direct Inward Dial numbers) The benefit of this service on the commercial level is the ability to avoid buying a PRI card (down the road--not right now in all cases) and just plug straight into the phone system.
Essentially, the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.
This will be an area that many will need to become more familiar with, especially in the call center world.
1. VOIP "voice over IP" is a generic term used to cover all voice traffic over the internet protocol.
2. SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1E1 link... but using VOIP with multiple trunks.
The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.
Voice over Internet Protocol, also called VOIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
SIP in some cases is a Type of VOIP.
Since SIP is Session Initiation Protocol, and is a form of VOIP it is used as a digital voice emulator/PRI replacement.
It gives VOIP service more capabilities, such as DID's (Direct Inward Dial numbers) The benefit of this service on the commercial level is the ability to avoid buying a PRI card (down the road--not right now in all cases) and just plug straight into the phone system.
Essentially, the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.
This will be an area that many will need to become more familiar with, especially in the call center world.
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